Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at info@digitaldirectmarket.com to request a Return Merchandise Authorization (RMA) number. Returns received without prior authorization will not be accepted. Once approved, we'll send you a return shipping label and instructions.
Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.
Non-Returnable Items The following items cannot be returned:
- Perishable goods (food, pantry items, coffee, olive oil, teas)
- Opened or used wellness, herbal, or personal care products
- Custom or personalized items
- Sale items and gift cards
Exchanges To exchange an item, return the original and place a new order once the return is accepted.
EU Customers If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is unused and in original packaging with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval and you haven't received your refund, contact us at info@digitaldirectmarket.com.