Return Policy
Return Policy
At Digital Direct Market, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.
How to Initiate a Return
To start a return, please contact us at support@digitaldirectmarket.com with your order number and reason for return. We'll respond within 1–2 business days with return approval and a return shipping address. Return shipping addresses are provided upon approval and may vary depending on the supplier of your item.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened food or pantry items
- Opened supplements or wellness products
- Perishable goods
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@digitaldirectmarket.com with photos and we'll make it right.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Questions?
Contact us at support@digitaldirectmarket.com — we're happy to help.