FAQ

How do you source your products?

Every product in our store is hand-selected for purity, provenance, and performance. We work directly with trusted suppliers and artisan producers — from small-batch Italian olive oil estates to certified-clean skincare makers and specialty coffee roasters. If it's in our store, it passed our quality bar.

What are the shipping times and costs?

We offer standard and expedited shipping across the US. Most domestic orders arrive within 5–8 business days. Free shipping is available on qualifying orders. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy for any reason, please contact us within 14 days of receiving your order and we'll make it right — whether that's a replacement, store credit, or a refund.

Are your products organic or specialty certified?

Many of our products carry organic, DOP (Protected Designation of Origin), or other specialty certifications — and we highlight those on each product page. We prioritize sourcing from producers who meet rigorous quality and purity standards, whether or not they hold a formal certification.

How should products be stored?

Storage recommendations vary by product. Olive oils should be kept in a cool, dark place away from direct sunlight and heat. Skincare products are best stored at room temperature, away from humidity. Coffee is best kept in an airtight container away from light and moisture. Specific storage guidance is included on each product page where applicable.